Privacy policy.
Last updated June 9, 2026
Information we collect
We collect information you provide directly to us, including:
- Contact information — name, email address, phone number, and shipping / billing addresses;
- Payment information — card details and billing information, processed securely through our payment providers;
- Order information — products purchased, order history, and transaction details;
- Communications — messages, emails, and support requests you send us; and
- Account information — your profile details if you create an account.
When you visit the Website, we also automatically collect:
- IP address and browser type;
- Device information and operating system;
- Pages viewed and time spent on the site;
- Referring website and exit pages; and
- Cookies and similar tracking technologies.
How we use your information
We use the information we collect to:
- Process and fulfill your orders;
- Communicate with you about orders and products;
- Send promotional emails, with your consent;
- Improve the Website and customer experience;
- Prevent fraud and enhance security;
- Comply with legal obligations; and
- Respond to your questions and support requests.
Data security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission;
- PCI-compliant payment processing;
- Regular security audits and monitoring;
- Limited employee access to personal information; and
- Encrypted data storage at rest.
Email & SMS communications
If you opt in to marketing communications, we may send you recurring automated marketing and informational messages by email or text. Consent to marketing is not a condition of purchase, and message and data rates may apply. You can opt out at any time using the unsubscribe link in any marketing email or by replying STOP to any text message; transactional and service messages (such as order confirmations and tracking updates) will continue.
Your rights & choices
You have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Opt out of marketing communications; and
- Request a copy of your data in a portable format.
To exercise these rights, contact us at privacy@reta24.nl.
EU privacy rights
Depending on your country of residence in the European Union or EEA, you may have additional rights under applicable data-protection law — including the General Data Protection Regulation (GDPR) — such as the right to access the personal data we hold about you, the right to rectification and erasure, the right to restrict or object to processing, the right to data portability, and the right to lodge a complaint with your national supervisory authority. We do not sell personal data.
Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records may be retained as required by tax and commerce regulations.
Age restrictions
The Website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 21. If we learn we have collected such information, we will promptly delete it.
Third-party links
The Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Website after changes constitutes acceptance of the updated policy.
Contact
If you have questions about this Privacy Policy or our privacy practices, contact us at privacy@reta24.nl or support@reta24.nl.